Who we are
We refer to Jetty Solutions as ‘we’ or ‘us’ in this Privacy Policy.
Comments
Our Privacy Policy outlines what kinds of personal information we collect, why we collect this information, and how we handle it, in accordance with the Privacy Act 1988.
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
What information we collect
We may collect personal information about you when it’s reasonably necessary for, or directly related to, our functions or services.
We may collect sensitive information about you:
- where you consent
- when the collection is authorised or required by law
- when the collection is otherwise allowed under the Privacy Act.
We may collect your:
- name
- phone number
- address.
Information about your interactions with us, such as:
- requests and claims you’ve made
- payments or services we provide you
- pictures you have sent us
- feedback and complaints.
How we collect information
We collect your personal information through a variety of channels. This includes paper forms or notices, online forms, mobile applications, correspondence, face to face or over the telephone.
Why we collect information
We collect personal information about you where it is reasonably necessary for, or directly related to, one or more of our services or activities, so we can:
- communicate with you, including by SMS or email
- provide estimates of the jobs
- ensure correct payments are made
- manage complaints and feedback.
How we store personal information
We take reasonable steps to protect your personal information against misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:
- storing the records securely as per Australian government security guidelines
- monitoring system access which can only be accessed by authenticated credentials
- ensuring our buildings are secure
- regularly updating and auditing our storage and data security systems.
When no longer required, we destroy or archive personal information in a secure manner.
How to access and correct information about you
You have the right to request:
- access to personal information that we hold about you
- that we correct personal information we hold about you, if you believe it is inaccurate or out of date.
If you ask, we must give you access to your personal information and take reasonable steps to correct it if it is incorrect, unless there is a law that allows or requires us not to.
How we share information
We may share your personal information with third party agencies only if you give us your consent, or when it’s required by law.